Insurance intermediaries will be obliged to handle complaints

The draft law on distribution of insurance, published in December 2016, besides introducing the new legislative act replacing the current Act on insurance mediation, also provides for changes in the three existing laws, i.e. the Act of 11 September 2015 on insurance and reinsurance activity, the Act of 22 May 2003 on insurance and pensions supervision and the Act of 5 August 2015 on handling complaints by financial market entities and the Financial Ombudsman (Act on complaints). Today we would like to introduce you to the changes provided by the latter.